We want you confident in every piece of gear you buy from BoxedBuck. If something isn't right, here's how returns work.
30-day return window
You can request a return within 30 days of delivery. Items must be unused, in new condition, and in the original packaging with all parts, manuals and accessories.
Contact us first
Before sending anything back, email support@lemontholdings.com or call/text 737-228-3375 with your order number and the reason for the return. We'll send you a Return Authorization (RMA) number and return address. We can't accept or refund returns sent without an RMA number.
Damaged, defective or wrong item
If your order arrives damaged or defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We'll provide a prepaid return label and send a replacement or a full refund, including original shipping.
Changed your mind
For returns that aren't due to damage or our error, you pay return shipping. Original shipping charges aren't refundable, and a restocking fee of up to 20% may apply depending on the manufacturer. We'll tell you the exact amount before you ship the item back.
Items we can't accept back
- Items that have been used, mounted, sighted in, fired, or damaged after delivery
- Broadheads, arrows and bolts removed from their packaging
- Opened consumables such as disposable hand warmers, scents and attractants
- Gift cards
Refunds
Once we receive and inspect your return, we'll email you and refund your original payment method, usually within 5–10 business days. Your bank may take a few extra days to post it.
Manufacturer warranties
Many brands we carry, including optics and crossbow makers, offer their own warranties. For problems after the return window, contact us and we'll help you start the manufacturer's warranty process.
Contact
BoxedBuck is operated by Lemont Holdings LLC, a Texas company. 17350 State Hwy 249, Ste 220 #35105, Houston, TX 77064. Email: support@lemontholdings.com · Phone/Text: 737-228-3375